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Our Emphasis
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Articles by Dorian Glass
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Home
About Dorian Glass
— History & Biography
— Business Values
— Capabilities
What We Stand For
— DGSC's Vision
— DGSC's Value Proposition
— Who Needs DGSC?
Business Consulting
— Primary Consulting Services
— A Turnkey Service
— Our Emphasis
Our Clients Say
Resources
— Articles by Dorian Glass
— Industry Links
Meet Us
DGSC Resource Links
Customer-Centricity
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Hits: 1100
Are You Ready to Fight a Giant?
Hits: 908
On the Nordstom Analagy
Hits: 811
Customers Know When They’re Valuable
Hits: 1365
Is Louis Viutton Delivering an Effective (Customer) Experience?
Hits: 942
Maintaining the Customer Experience
Hits: 957
Making the Most of Customers (Good Article on “Disruption”)
Hits: 1102
Product Companies: Don’t Undersell Services
Hits: 788
Starbucks, Mercedes, P&G Reveal Secret Sauce
Hits: 806
The Cluetrain Manifesto (Excellent …)
Hits: 1990
The Dark Side of Trust (Good Article)
Hits: 950
The Luxury Touch (Excellent Article)
Hits: 1560
The 3 “Ds” of Customer Experience