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Home
About Dorian Glass
— History & Biography
— Business Values
— Capabilities
What We Stand For
— DGSC's Vision
— DGSC's Value Proposition
— Who Needs DGSC?
Business Consulting
— Primary Consulting Services
— A Turnkey Service
— Our Emphasis
Our Clients Say
Resources
— Articles by Dorian Glass
— Industry Links
Meet Us
DGSC Resource Links
Customer-Centricity
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Hits: 1423
Are You Ready to Fight a Giant?
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On the Nordstom Analagy
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Customers Know When They’re Valuable
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Is Louis Viutton Delivering an Effective (Customer) Experience?
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Maintaining the Customer Experience
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Making the Most of Customers (Good Article on “Disruption”)
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Product Companies: Don’t Undersell Services
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Starbucks, Mercedes, P&G Reveal Secret Sauce
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The Cluetrain Manifesto (Excellent …)
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The Dark Side of Trust (Good Article)
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The Luxury Touch (Excellent Article)
Hits: 1905
The 3 “Ds” of Customer Experience